Refund policy

Mova Pure Guarantee & Refund Policy

Last updated: October 2026

1. The 30-Day Mova Pure Guarantee

We stand behind every sachet. Try Mova Pure for 30 days. If you are not completely satisfied with the taste or performance, email us at team@movapure.eu with your order number. We'll make it right or refund you. No hassle.

  • How we make it right: Depending on what works best for you, we will gladly arrange a replacement flavor swap or issue a full refund for your opened box—no return required.
  • Multi-box orders: Our "no-return required" guarantee applies to your first opened box so you can try Mova Pure completely risk-free. If you ordered multiple boxes, any remaining unopened, factory-sealed boxes must be returned in accordance with our standard return policy below to receive a full refund for those units.
  • Processing: Approved refunds are credited directly to your original payment method (EUR or SEK) within 3–5 business days.

2. Damaged or Incorrect Items

If your package arrives damaged in transit or you receive the incorrect flavor or item:

  1. Take a clear photo of the damaged outer packaging and the contents.
  2. Email the photo along with your order number to team@movapure.eu.

We will dispatch a priority replacement shipment immediately or issue a full refund at no additional cost to you.

3. Unopened Returns (14-Day EU Statutory Right of Withdrawal)

Under European Union regulations, you have a 14-day statutory right of withdrawal starting from the day you receive your order.

  • Hygiene and Safety Standards: Because Mova Pure is a food supplement, returned boxes must remain completely unopened, undamaged, and with the original factory tamper-evident security seal fully intact. Boxes with broken, cut, or altered safety seals cannot be returned or refunded under statutory withdrawal rules.
  • Accessories: Hardware accessories (such as The Vessel) must be returned unused, unwashed, and in their original packaging.
  • Return Shipping Costs: Unless the return is due to an error on our part or transit damage, return postage costs are paid by the customer. We strongly recommend using a trackable shipping service.
  • Initiating a Return: Contact team@movapure.eu before sending any parcels back so our fulfillment team can register your return and provide the correct delivery address.

4. How Refunds Are Processed

Once your return parcel arrives at our Nordic distribution center and passes inspection (or your 30-Day Guarantee request is approved), your refund will be processed immediately.

Credit will automatically be applied to your original payment method within 3–5 business days. Depending on your financial institution or payment provider (Paytrail, Klarna, bank transfer, or card issuer), it may take an additional 2–4 business days for the funds to clear into your account.

5. Contact Us

For any questions regarding shipping, exchanges, or returns, contact our support desk directly:

Email: team@movapure.eu
Website: movapure.eu